Privacy Policy

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number when you create an account or contact us
• Billing and shipping address when you place an order
• Payment information (processed securely via Stripe — we do not store card data)
• Communications you send us via email or our contact form

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Communicate with you about your account, orders, or customer service inquiries
• Improve our website, products, and services
• Prevent fraudulent transactions and monitor against errors
• Send promotional communications (only with your consent, with easy opt-out)
• Comply with legal obligations

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment processors (e.g., Stripe) to process your transactions securely
• Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders
• Service providers who assist in our business operations under strict confidentiality agreements
• Law enforcement or regulatory agencies when required by law

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for 7 years for tax and legal compliance purposes.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., shopping cart)
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (“right to be forgotten”)
• Portability: Request a machine-readable copy of your data
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at support@balaksportwear.com.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption. Payment transactions are processed through Stripe, a PCI DSS-compliant payment processor. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and notify you via email (if you have an account with us).

10. Contact Us

For any privacy-related questions, concerns, or requests, please contact us: